What is the personal injury claims process?

If you have sustained an injury, illness or disease as a result of someone else’s negligence then you may be entitled bring a personal injury claim. Contact us on as soon as possible on 033 3344 9600 to speak to one of our injury lawyers for legal advice on your situation and we will establish if you have grounds to make a claim. 

Types of personal injury claims

Our team of experienced personal injury solicitors has extensive knowledge across a wide range of personal injury claims including: 

  • Accidents at work  
  • Road traffic accidents – driver, passenger, pedestrian, motorcyclist or cyclist claims 
  • Public liability – slips, trips or falls in a public place  
  • Product liability and defective product litigation  
  • Catastrophic injury including head injuries and spinal injuries 
  • Occupational diseases including respiratory diseases, repetitive strain injury, hearing loss and dermatitis etc.  
  • Asbestos   

How to make a personal injury claim?

To make a personal injury claim you must have sustained an injury, illness or disease as a result of someone else’s negligence. There are strict time limits that personal injury claims are subject to.  In England and Wales you must be able to make a claim within 3 years from the date of the accident. Different time limits apply to different countries outside of England and Wales.

Due to the length of time it takes to pursue a claim, we strongly advise that you make the claim as soon as possible after your accident to give your solicitor as much time as possible to assess your case, gather medical evidence, contact insurers and build the best possible case for you.  

The stages of making a personal injury claim

Our personal injury solicitors aim to make the claim process as simple as possible.  Here are the stages of making a claim:  

  1. Contact us – Firstly, you should contact us on 033 3344 9600, email [email protected] or fill in our online contact us form with as much information as you can regarding your accident. One of our legal advisors will then go through your details, discuss your accident and assess whether or not it is something our solicitors can help you with.  
  2. Speak to one of our personal injury solicitors – If your case is accepted it will then be passed on to one of our specialist solicitors who will review the case. At this stage they may want to speak to you either in person or over the phone to ask additional questions.  
  3. Consultation and fact finding – The next stage would be to gather any further evidence that will support your claim e.g., medical records and witness statements. We may also arrange for an independent medical to assess the extent of your injuries, which may recommend what kind of treatment you need. Please note, if you have any relevant information, documents and photographs of the accident it’s important you let your solicitor know as these will help to support your claim.  
  4. Claim submission – Once we’ve gathered enough information for your case, we will submit your claim to the party who are believed to be responsible for your accident. This may be a claim against the individual directly responsible for your accident, a company, public body or insurer.  Whoever it is will be the defendant in your claim. Following submission of the claim, we will await a response from the defendant and you will be kept informed on the progress of the claim.  
  5. Negotiations – When we’ve had a response from the defendant and if liability (blame) is admitted then, we will negotiate a settlement on your behalf to secure compensation for your injury, financial losses sustained and compensation for any future treatment or costs required as a result of your accident. However, if the Defendant denies liability then they must give reasons for this and provide documentation to support their decision.  This will enable us to advise you further with a view to proceeding to try and achieve an admission of liability.  
  6. Settlement and payment – The final stage is to settle the claim and pay the compensation from the defendant into your bank account. Depending on the terms we took your case on, we may take a small percentage from your compensation under no win no fee terms. 

For more information on our personal injury services, please contact our specialist team by email at  [email protected] or call 033 3344 9600.